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TERMS AND CONDITIONS

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Terms and Conditions

Alana Luxury Suites Terms & Contitions

To make your stay at Alana Suites as pleasant as possible, a few house rules apply:

– Guests check out before 11 a.m. Exceptions are possible on request. This must be done at least 24 hours before check out.

– Alana Suites provides a rich breakfast buffet. This can be enjoyed between 8 a.m. and 10 a.m.

– A suite can be booked for a minimum of 4 nights.

– When making a reservation, half of the total amount must be paid within 7 days of booking. The remaining part must be paid at the latest 1 month before the start of the stay.

– For a cancellation that takes place more than 1 month before the start of the stay, you recover half of the costs. For cancellations less than 1 month before the stay, no refund is possible. In the exceptional case of a cancellation by Alana Suites, the full amount will of course be reimbursed.

• B&B: Bed and Breakfast Alana Suites in [address].
• A guest or (main) guest: (natural) person who wants to stay in the B&B for a certain period; often referred to as “guest” in the following text.
• Fellow guest: The person who stays in a B&B together with (main) guest.
• Administrator: The person who, as owner or on behalf of the owner of the B&B, performs management tasks for the B&B.
• Third parties: Any other (legal) person, not being the B&B or guest.
• Owner: The legal owner of the B&B (or his representative), who operates the B&B.
• Offer: An offer as referred to in the Dutch Civil Code.
• Cancellation: The revocation or cancellation of the booking within the applicable period.
• Cooling off period: The period in which the guest can cancel a booking at the B&B free of charge.

• Booking: A reservation accepted by the B&B.
• Dissolution: The “cancellation” of the agreement in a legal manner due to non-compliance with obligations under the agreement.
• Bed and Breakfast accommodation: A room with breakfast in the private house of the owner or manager.
• Stay: The actual use of an accommodation.

1. Applicability of the General Terms and Conditions

1.1 These terms and conditions apply to all offers and quotations from, agreements with, deliveries and services of the B&B. Deviating clauses, agreements or arrangements only apply if and insofar as these have been confirmed in writing by the B&B. Verbal agreements and / or promises of employees of the B&B are only valid if they have been confirmed in writing by authorized employees of the B&B. 1.2 These general terms and conditions apply exclusively to legal relationships between the B&B and consumers and not between the B&B and companies or persons acting in the exercise of their profession.

2. Offers, Prices and rates

2.1. Offers from the B&B are always without obligation and are subject to interim changes. 2.2 All statements on the website of the B&B (www.alanasuites.com) are deemed to have been provided in good faith and are always subject to interim adjustments. The B&B is not bound by obvious errors on its website.! 2.3 Prices always exclude costs of cancellation and travel insurance and any other costs.

3. Conclusion and content of the agreement

3.1 An agreement between the B&B and the guest is established by confirming a written or electronic (internet / email) booking of an accommodation from the current offer of the B&B. Nevertheless, the booking is only definitively acquired after payment of the advance in accordance with article 4.3., Without prejudice to the provision of the same article 4.3 second sentence. 3.2. After booking, the guest will receive a confirmation of the booking / rental agreement by email which serves as proof of the agreement. 3.3 The booking confirmations sent by the B&B contain relevant data for the stay in the booked B&B accommodation. In the interest of a good booking and to prevent misunderstandings, the guest undertakes to immediately check the correctness and completeness of the booked data after receipt of the booking confirmation or agreement and any incompleteness or inaccuracies within 24 hours of receiving the booking confirmation or report to the B&B. If such a report is not received within the specified period, the guest is not entitled to invoke the incompleteness or inaccuracy of the booking confirmation / agreement.

4. Payment

4.1 Payment of the booking to the B&B takes place upon arrival in cash or before arrival, by transferring the due to bank account number `{`account number`}` stating name and address and date / dates of the stay. If payment is not made in cash, payment must be made before the start of the stay, whereby the transfer is made in a controllable manner at the time of the start of the stay. 4.2 In the case of late bookings (within 48 hours before arrival) it is only possible to pay in cash. 4.3. Payment of an advance must be made within 5 working days after sending the confirmation email. An advance payment is not required for late bookings. (within 48 hours before arrival).

5. Cancellation and change

5.1 The guest is entitled to cancel a booking in writing, without costs, within a cooling-off period of 7 days, unless the start of the stay at the B&B accommodation falls within 14 days of the booking. However, without prejudice to any mandatory provisions of consumer law, this cooling-off period can in no case expire after the period of 14 days before the start of the stay at the B&B accommodation, in the sense that the cooling-off period for any booking that takes place within less than 21 days. before the start of the stay at the B&B accommodation at least expires 14 days before the booking. 5.2 At the end of the cooling-off period mentioned in 5.1, the guest is only entitled to a written cancellation against payment of the cancellation costs, ie withholding the advance paid. 5.3 The cancellation of a booking by the (Main) guest also counts as cancellation at the expense of fellow guest (s). 5.4 Cancellation by the B&B: after serious circumstances have entered the B&B, the B&B must make a change proposal in the form of an alternative offer. If this is not possible, the B&B will refund the reservation costs paid by the guest and the down payment on the accommodation allowance. This obligation expires if the cause of the change is attributable to the guest.

6. Rights and obligations of the guest at the location of the accommodation

6.1 Local conditions apply to the situation on site in addition to these conditions and the agreement. Unless otherwise provided by law, these conditions and the user agreement prevail. 6.2 Before arrival times before 6 pm or after 10.30 pm, the guest must contact the owner and / or manager in advance to discuss the possibilities of an early or late arrival. 6.3 The guest must behave as a good user and use the B&B accommodation in accordance with the reasonable user instructions given by the B&B or the owner / manager at the first request of the guest, possibly hanging in the living rooms. There is also a smoking ban in the entire B&B. The B&B reserves the right to refuse pets that are only admitted subject to prior written permission and to be removed upon first request during the stay if the pets concerned cause damage or nuisance. 6.4 The guest is legally liable for the damage caused by him or his fellow guests to the B&B accommodation or the items present therein. A claim must be reported by the guest directly to the owner or manager. Repair or replacement costs must be immediately reimbursed by the guest to the owner / manager at his / her first request.

7. Force majeure

In the event of force majeure, both of a permanent and temporary nature, the B&B is entitled to terminate the agreement in whole or in part or to suspend it temporarily without the guest being able to claim fulfillment and / or compensation. Force majeure includes, but is not limited to: strikes, boycotts, disruptions in the energy circuit, traffic or transport, government measures, scarcity of raw materials, natural disasters and all circumstances, extraordinary weather conditions, death of the owner, divorce of the owner, unannounced sale and / or taking into use of the accommodation by the owner, etc. under which full or partial compliance with the agreement cannot reasonably be expected of the B&B.

8. Liability

8.1 The B&B cannot be held liable for damage suffered by the guest or third parties as a result of the stay in the accommodation; the guest indemnifies the B&B against claims in this regard. The B & B is not liable for disruptions in and around the accommodation such as disruptions and power outages and water supplies and technical installations, non-timely or announced construction work and local festivities and changes to access or main roads. 8.2 The B&B can only be held liable for damage due to the gross negligence or negligence of the B&B. 8.3 Without prejudice to the provisions of the previous paragraphs, the liability of the B&B, if and insofar as the B&B is held legally liable for any reason in relation to the user agreement, is always limited to direct damage and any form of consequential damage is excluded. The liability of the B&B is furthermore always limited to the maximum amount that the insurer of the B&B will pay in the appropriate case. 8.4 Any liability claim against the B&B must, before it is brought before a judicial authority, be the subject of an amicable reconciliation attempt by registered letter and, in the absence of success, of a formal notice of default by registered letter. Any liability claim against the B&B becomes time-barred within a period of 1 year, counting from the harmful event or the knowledge thereof if this fact was intentionally concealed.

9. Privacy

The B&B will treat all personal data provided or known to it as confidential and will not make it freely available to third parties.

10. Final provision

10.1 Insofar as weighing rules Without prejudice to any mandatory provisions of private international law, the present conditions and the agreement (s) concluded by the B&B and the (main) guest are exclusively governed by Belgian law. Non-Belgian guests are deemed to agree with the terms and conditions. 10.2 All disputes arising from the user agreement or these terms and conditions will be settled in the first instance by the competent court in Belgium courts and courts of the Brussels district, without prejudice to any mandatory provisions of private international law to the extent that private international law rules do not provide otherwise. 10.3. None of the parties can transfer its rights and obligations to third parties unless otherwise provided in the present conditions. 10.4 If and insofar as any provision in the user agreement and these terms and conditions should prove to be invalid, the other terms and conditions will remain in force and this invalidity will not affect the validity of the other provisions of the user agreement and these terms and conditions. to the extent possible, the void article is deemed to be converted in such a way that it is apparently brought into line with the apparent intentions of the parties.

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